Refund policy
Returns are accepted on a case-by-case basis and require prior authorization. Please contact us at hello@hellosailorxo.ca before returning any item, and we’ll get you sorted.
What we can help with:
Defective products will be replaced or credited to your account. Just reach out and we’ll make it right.
What we’re unable to accept returns on:
- Used merchandise (health and safety)
- Items with damaged packaging
- Clothing, lingerie, latex accessories, or costumes
- Products missing original components or accessories
- Items removed from manufacturer’s original packaging
- Perishables: lubricants, topicals, contraceptives, and edible items